Hey Remko good to meet you! Tell me a little more im a little confused, what solved the problem? “Solving” a problem means experimenting to find they optimal solution whereas “dissolve” means redesigning the overarching system to create a scenario where the problem cannot exist.
Hi Eduardo. The designer's task is to solve a problem in the end right? So whether they use reframing techniques or removing (dissolving) items, the problem is still solved. The client is happy because they don't have the original problem anymore. The problem is solved, even by dissolving certain aspects or changing perspective.
Ah ok I understand the question better, more around where does "dissolving" fit into how designers work, why is it valuable? Generally speaking, I'd agree with you, it plays a role in solving a problem. I would just be clarify that "dissovling" isn't about removing a step in a process, its more about redesigning the overarching "system" so that a problem cannot exist.
Specifically talking about the "problem solving" role of a designer, dissolving should be tool designers can work with. The goal is to solve a problem and dissolving one is a tool that is useful in certain scenarios.
When is dissolving is a helpful design tool? Theres one main situation where this is helpful for me. Its when I'm coming up with solutions, maybe some UX problem for example and I find that Im playing whack-a-mole. Every time I create a solution, it creates another problem and I find myself chasing my own tail. Maybe I change the UI flow of an app here, or the customer flow there but it always seems to create more and more problems. At this point, thinking in terms of dissolving is valuable. I think of questioning, researching and redesigning the overarching "system" so that a problem cannot exist that way Im not generating more problems from solutions. Dissolving a problem often means working to "redesign" the requirement given to you in the first place.
Dissolving is really a tool that helps you when the nature of a solution is generating more problems.
Happy to follow up, thanks for the great questions!
Hi Eduardo, do you have some pictures of the evolution of Matches ... It would be awesome.
A big thanks for this article :)
Hey Laurent-d, good idea! Ill update my article this week and get comment back here once I do. Thank you for the suggestion.
But didn't this solve the problem?
Hey Remko good to meet you! Tell me a little more im a little confused, what solved the problem? “Solving” a problem means experimenting to find they optimal solution whereas “dissolve” means redesigning the overarching system to create a scenario where the problem cannot exist.
Hi Eduardo. The designer's task is to solve a problem in the end right? So whether they use reframing techniques or removing (dissolving) items, the problem is still solved. The client is happy because they don't have the original problem anymore. The problem is solved, even by dissolving certain aspects or changing perspective.
Ah ok I understand the question better, more around where does "dissolving" fit into how designers work, why is it valuable? Generally speaking, I'd agree with you, it plays a role in solving a problem. I would just be clarify that "dissovling" isn't about removing a step in a process, its more about redesigning the overarching "system" so that a problem cannot exist.
Specifically talking about the "problem solving" role of a designer, dissolving should be tool designers can work with. The goal is to solve a problem and dissolving one is a tool that is useful in certain scenarios.
When is dissolving is a helpful design tool? Theres one main situation where this is helpful for me. Its when I'm coming up with solutions, maybe some UX problem for example and I find that Im playing whack-a-mole. Every time I create a solution, it creates another problem and I find myself chasing my own tail. Maybe I change the UI flow of an app here, or the customer flow there but it always seems to create more and more problems. At this point, thinking in terms of dissolving is valuable. I think of questioning, researching and redesigning the overarching "system" so that a problem cannot exist that way Im not generating more problems from solutions. Dissolving a problem often means working to "redesign" the requirement given to you in the first place.
Dissolving is really a tool that helps you when the nature of a solution is generating more problems.
Happy to follow up, thanks for the great questions!